Privacy Policy

GreenSpin takes the handling of personal data seriously. This page explains how information is collected, used, stored, and protected when players use the platform. Australian players are encouraged to read this policy carefully before registering or depositing, as it outlines specific rights and obligations that apply to all account holders.

What Information GreenSpin Collects

When a player creates an account at the GreenSpin online casino, the registration process requires certain personal details. These include full name, date of birth, email address, phone number, residential address in Australia, and the selected account currency. Additional data may be gathered through payment verification, KYC document submission, and standard platform usage.

GreenSpin may also collect technical data such as device type, browser version, IP address, session timestamps, and login activity. This information supports fraud prevention, security monitoring, and the delivery of a consistent experience across desktop and mobile browser access.

Categories of Personal Data

The following types of personal data may be collected and processed:

• Identity data: full name, date of birth, government-issued ID
• Contact data: email address, phone number, Australian residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device identifiers, session logs
• KYC documents: passport, driver’s licence, proof of address within 90 days, utility bills, bank statements
• Communication data: support chat history, email correspondence with the support team

How GreenSpin Uses Personal Data

Data collected through the registration and account management process is used for several specific purposes. Account verification and identity confirmation are primary functions, particularly before withdrawals are approved. Payment processing, fraud detection, and anti-money laundering checks also require access to relevant personal and financial information.

GreenSpin uses personal data to operate the cashier, confirm eligibility for bonuses such as the welcome package or weekly reload offers, and manage the VIP loyalty program tiers from Athlete through to Champion. Responsible gambling tools, including deposit limits, session limits, and self-exclusion, also rely on stored account data to function correctly.

Communication related to account activity, promotional offers, and security alerts may be sent to the registered email address. Players who prefer not to receive marketing communications can typically update these preferences through account settings or by contacting the support team.

Data Sharing and Third Parties

GreenSpin does not sell personal data to third parties. However, data may be shared with specific entities where required for platform operation. These include payment processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, MuchBetter, PayID, Apple Pay, and cryptocurrency transactions. Game software providers, live dealer studios, and platform infrastructure suppliers may also receive limited technical data necessary for game delivery.

Regulatory authorities and licensing bodies, specifically under the Curaçao CGA framework and the Comoros/AOFA licensing arrangement verified by Casino Guru, may request data access as part of compliance obligations. Third-party service providers operating under contractual data processing agreements are expected to meet equivalent data protection standards.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to manage session activity, maintain login state, and monitor navigation patterns across the lobby. Some cookies are strictly necessary for platform functionality. Others are used for analytics or to improve the relevance of promotional content displayed to active players.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect how the platform loads or how quickly the mobile browser experience responds on Android or iOS devices.

Data Retention

Personal data is retained for as long as an account remains active and for a defined period after account closure, in line with applicable regulatory and anti-money laundering requirements. KYC documents, transaction records, and account history are typically kept for a minimum of five years following the last account activity. After the relevant retention period, data is securely deleted or anonymised.

Player Rights

Australian players have specific rights regarding their personal data. These generally include the right to access information held about them, the right to request corrections to inaccurate data, and the right to request deletion where no legal obligation requires continued retention. Requests related to data access or correction can be submitted through the GreenSpin support team via live chat or email at support@greenspin.bet.

Verification of identity may be required before a data request is processed. Response times are generally within 30 days of receipt, though complex requests may take longer depending on the nature and volume of data involved.

Security Measures

GreenSpin applies SSL/TLS encryption across the platform to protect data in transit between player devices and platform servers. Payment pages use 256-bit SSL encryption, consistent with industry standards for online casino and financial service environments. KYC verification, AML checks, and anti-fraud monitoring are applied as additional layers of account security.

For more information on how the casino approaches fair play and player protection, the GreenSpin responsible gambling page provides a detailed overview of the tools and policies available to Australian players.

Contact and Policy Updates

This privacy policy may be updated periodically to reflect changes in regulatory requirements, platform functionality, or data processing practices. Players are advised to review this page regularly. Continued use of the account following a policy update constitutes acceptance of the revised terms.

For questions related to data handling, KYC processing, or account privacy, contact the support team through live chat or email. The support centre operates around the clock, with live chat response times generally faster than the 24-hour window typical for email enquiries.